Refund Policy

Refund & Returns Policy

Effective Date: January 1, 2025

30-Day Return Guarantee — If you are not completely satisfied, return eligible items within 30 days of delivery.

Eligibility

Items are eligible for return if unused, in original condition and packaging, accompanied by proof of purchase, and returned within 30 days. Non-returnable: opened personal care products, customized orders, and Final Sale items.

How to Return

  1. Email support@luxvera.store with your order number and reason
  2. Our team responds within 24 hours with instructions
  3. Ship item to our return address
  4. Refund processed within 5–7 business days

Damaged or Defective Items

Photograph the item and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.